IT Officer

JOB Vacancy Announcement #: 6335

Job Title: IT Officer

Application deadline: 29.01.2022

Duty Station: Hassaka

Job Requirements:

Degree in Computer Science or related field or equivalent 2-3 years of technical work experience.
Microsoft or Cisco-related certifications, or equivalent experience is required.
PC Support experience, A+ and MCP certificates are desired.
At least five years experience in IT profession
Outlook experience required, Exchange experience desired.
Experience installing, configuring, and managing both wired and wireless LAN, and firewalls.
Computer imaging skills required.
Excellent communication and interpersonal skills required.

Job Description:

(1) Installation & Configuration of:

Windows Server, desktop/laptop hardware and software, and peripherals.
Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
Windows 10 operating system on workstations, Windows Server 2008 on servers, Active directory domain and essential network services.

(2) Maintenance, Repair & Security:

Perform preventative maintenance on all the organization`s computers and network resources.
Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
Create and maintain organization`s computer software/hardware inventory ensuring accuracy.
Create and maintain network file to include IP address, system access, email creation system etc.
Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
Working towards a successful resolution of the problems clients present.
Managing firewall to ensure accessing internet is in line with the organization`s standards.
Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity – with the organization`s Global Network. Advise the country office and Global IT accordingly.
Responding within agreed time limits to helpdesk calls

(3) Training, Evaluation, & Testing:

Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
Test and evaluate new technology as requested by IT Manager.
Advise site managers of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.
Maintain coordination with identified IT focal points in field offices and provide required technical support to ensure proper functioning of the system there
Review and evaluate current systems for remote support and management, offering solutions and project plans for expanded remote support structures.
Prepare and submit trip reports that provide sufficient detail for HQ to understand the Field office’s computer environment, needs, IT staff availability and skill levels and future plans.

(4) Policies & Protocols:

Develop plan for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
Develop appropriate protocols for regular maintenance of all the organization`s computer related equipment.
Identify through tender process, as per standard organization`s policies and procedures, local supply chain for the organization`s IT requirements in country.

(5) Policies & Protocols:

Conduct site visits to field offices on a regular basis to ensure required technical support is provided.

Advertiser: Confidential غير معلن

Other Information’s:

Nothing to Mention.

How to Apply:
Please send your CV to the following email/Link:

Please consider to mention the advert ID (Above) and the job title in the email subject.

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