IT Officer

IT Officer

Admin تقانة المعلومات IT

JOB Vacancy Announcement #: 6329

Job Title: IT Officer

Application deadline: 02.02.2022

Duty Station: Raqqa / Manbij, with travels throughout NES

Job Requirements:

  • Bachelor’s degree in Computer Science or related field is preferred.
  • At least two years of relevant working experience.
  • Experience in report writing
  • High communication skills
  • Computer literate with a good understanding and knowledge of IT related issues, MS. Office and internet applications.
  • Familiar with training methods and skills
  • Proactive and able to cope with a challenging and constantly-evolving humanitarian work environment, often under pressure
  • Excellent organization and coordination skills with capacity to prioritize, communicate effectively, and meet deadlines
  • Experience in working for international or local non-governmental organizations (essential)
  • Fluency in English and Arabic – both written and verbal (desired)
  • Ability to lead and guide other staff in IT related matters
  • Working knowledge of ticketing systems and remoting tools

Job Description:

  1. General Responsibilities:
  • Management of the installation, operation and maintenance of CVT NES IT equipment, services and communication equipment;
  • Follow up of all IT support required by CVT NES staff;
  • Follow up maintenance, cartridges of printers in all offices in NES;
  • Provision of IT technical support, as required by CVT NES staff;
  • Confidential management of sensitive information in compliance with international data protection standards;
  • Refer any priority IT issues to HQ IT Department for advice or additional support.
  1. User Support:
  • Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions;
  • Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems within NES offices.
  1. IT and Power Supply Maintenance
  • Provision of support to CVT NES staff in software applications, as requested;
  • Periodic checking and monitoring of electrical installations and power supply to so support CVT NES field offices;
  • Advise CVT NES Logistics of replacement or upgrade of IT equipment, services and communication equipment, as required;
  • Periodic checking and monitoring of all CVT NES field office equipment and power supply;
  • Coordinate periodic service and maintenance of all CVT NES IT equipment with CVT NES staff;
  • Ensure any maintenance, repairs or upgrades, once identified, are completed in a timely manner.
  1. Communication with program / support department
  • Follow up to ensure all IT service providers payments have been completed on a monthly / quarterly basis;
  • Ensure communication with all visitors to CVT NES area of operations is performed in a timely manner;
  • Ensure CVT NES staff are knowledgeable of IT support and procurement request procedure.
  1. Planning and reporting
  • Capacity building of CVT NES staff in basic, intermediate and advanced level of IT skills;
  • Coordinate with LPM to ensure CVT NES IT services and equipment can accommodate the CVT NES mission requirements and recommendations of any upgrades;
  • Complete and fulfill all IT training requirements;
  • Maintain and update records of all CVT NES IT and office equipment;
  • Participates in CVT NES Logs weekly meetings;
  • Contributes to CVT NES Logs monthly reports.
  1. Team
  • Attends NES Logs weekly skype meeting

Advertiser: Confidential غير معلن

Other Information’s:

Nothing to Mention.

How to Apply:
Please send your CV to the following email/Link:

https://airtable.com/shrOO0DVQUQuPXI6E         

Please consider to mention the advert ID (Above) and the job title in the email subject.

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