JOB Vacancy Announcement #: 4762
Job Title: Accountability Officer مسؤول محاسبة
Application deadline: 08.04.2021
Job Requirements:
- Diploma in a social science or related field-Degree in social sciences or related field is preferred.
- Background in health care administration an asset
- Experience in monitoring and evaluation activities (surveys, data entry and reporting) highly desired.
- Good contextual knowledge of local issues, community priorities, social and cultural constraints and realities.
- Ability to organize and work independently and within teams.
- Ability to use MS Word, Excel, Access, and another analysis software’s like SPSS or Power BI.
- Fluency in Arabic and English.
Job Description:
1- Lead in establishing and administering a mechanism that allows beneficiaries in the health facility to securely and confidentially leave feedback and complaints
- Lead in procuring and installing materials needed for establishing and administering the mechanism including signage, suggestion boxes, feedback sheets, feedback logs, etc.
- Routinely receive feedback from patients or the suggestion box and enter it into the feedback matrix, which is sent to Turkey
- Provide observational feedback to the Amouda office.
- Follow up on the closing and the resolution of cases.
2- Act as a point of contact for beneficiaries
- Interact with patients to ensure they are being appropriately treated
- Conduct routine quick surveys with beneficiaries and encourage them to leave feedback when they desire to do so
- Where necessary, communicate resolutions from complaints back to the complainant.
3- Conduct additional data collection efforts as needed
- Under direction of the M&E Manager in Amouda, perform ad-hoc research efforts in and around the health facility
- Enter the data from the collection efforts and send them back to Amouda.
4- Reporting:
- Provide monthly reports that shows the analysis of complaints and feedbacks received.
- Integrate accountability reports into regular donor reports.
Additional responsibilities:
- Supervising the field assistant team, following up their work schedule and ensure the completion of planned M&E activities in the field.
- Reporting of the M&E activities conducted by the field assistants.
Advertiser: confidentiality
Other Information’s:
Duty Station: Kasra
How to Apply:
Please send your CV to the following email/Link:
https://form.jotform.com/210891490419459
Please consider to mention the advert ID (Above) and the job title in the email subject.
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