JOB Vacancy Announcement #: 5749


Application deadline: 29.09.2021

Duty Station: Hassakeh

Job Requirements:

Education    Essential secondary education and formal technical training. Certifications in the domain would be an asset.

         Languages  Technical English, Arabic

         Knowledge   –        Expertise in latest version of Microsoft Operating System and business applications,

–        Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)

–        Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

–        Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)

         Experience  Essential: 2 years minimum of previous experience.

Desirable: previous work experience with a medical NGO or other INGO.  

Job Description:

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with the organizations standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

  • Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with the orgainizations standards, policies, protocols and procedures;
  • Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
  • Providing technical support and presenting the organisations standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
  • Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
  • Providing regular activity reports for the sites under his/her responsibility in accordance with the organisations guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
  • Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
  • Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Advertiser: Confidential غير معلن

Other Information’s:

Nothing to Mention.

How to Apply:
Please send your CV to the following email/Link:

  • Applicants must submit their updated CV, copy of education diploma, previous work certificates and cover letter no later than 5pm, 30 September 2021
  • Applications need to emailed to hsk.ngo.job@gmail.com
  • Applications must clearly state “ICT Supervisor“

Please consider to mention the advert ID (Above) and the job title in the email subject.

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