Beneficiary Feedback Assistant  مساعد ردود أفعال المستفيدين في الرقة

Beneficiary Feedback Assistant  مساعد ردود أفعال المستفيدين في الرقة

JOB Vacancy Announcement #: 4603

Job Title: Beneficiary Feedback Assistant  مساعد ردود أفعال المستفيدين في الرقة

Application deadline: 04.03.2021

Job Requirements:


  • Education: university degree in social sciences or other related studies.

Work Experience:

  • At least, 2 years of relevant experience, preferably in accountability, and/or social services, and interaction with beneficiaries strongly preferred.

Demonstrated Skills and Competencies:

  • Experience in complaints and feedback mechanism systems.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to effectively analyze, interpret and present data.
  • Fluent in spoken local language(s) (Arabic). Basic skills of speaking and writing in English is required.

      Personal skills:

  • Positive and professional attitude, flexible, and able to work under pressure.
  • Willingness to work as part of a diverse team.
  • Ability to discuss sensitive issues and maintain strict confidentiality.


Job Description:

  • Pay daily visits to programme implementation sites, including, but not limited to, distribution sites, cash-for work implementation sites, health facilities, to meet with beneficiaries and collect their complaints and feedback, record them on specially designed form and deliver to Beneficiary Feedback Officer
  • Support the setting up and operation of communication channels.
  • Support in following up and assisting with case management progress and deadlines.
  • Analyze and report on feedback/complaint data.
  • Administers processing of complaints and responses.
  • Receiving, recording, classifying and routing complaints for attention.
  • Responding to requests for information and channeling feedback.
  • Tracking progress and status on complaints and communicating back decisions.
  • Support in compiling statistics for analysis and reporting on complaint and feedback cases.


  • Upon consent from beneficiary, collect information necessary for referring the beneficiary to an existing IRC service.
  • Ensure providing referrals to Beneficiary Feedback Officer for further processing.

Confidentiality and application of protection principles

  • Throughout the process of intake and handling of complaints/feedback and referrals, ensure applying protection principles for confidentiality of information and safety of beneficiaries.


  • Assist Beneficiary Feedback Officer in creation and delivery of training materials for staff, partners and other stakeholders.


  • Implement other activities, related to the objectives of Monitoring, Evaluation, Accountability and Learning Unit, as assigned by Senior Monitoring and Evaluation Manager or Beneficiary Feedback Office.

Advertiser: Confidential غير معلن

Other Information’s:

Nothing to Mention.

Duty Station: Al Raqqa

How to Apply:
Please send your CV to the following email/Link:      

Please consider to mention the advert ID (Above) and the job title in the email subject.

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