Complaint Mechanism Officer مسؤول آلية الشكاوي

Complaint Mechanism Officer مسؤول آلية الشكاوي

JOB Vacancy Announcement #: 4479

Job Title: Complaint Mechanism Officer مسؤول آلية الشكاوي

Application deadline: 07.02.2021

Job Requirements:

  • Personal abilities:

o Education: Bachelor degree in sociology, economics, math, engineering, IT, IM, or similar

o Professional experience: mandatory minimum 1 year of experience in similar position in NGO (understanding beneficiary feedback mechanisms/complaint response mechanisms)

o Languages:

– Fluent in Kurdish is mandatory;

– Very good communication skills (written and verbal) in Arabic;

– Basic in English.

o Personal qualities: excellent attention to details, communication, reliable, organizational skills, resistance to stress

  • Technical competences:

o Fully computer literate including knowledge of Microsoft Office (Word, Excel, PPT)

o Practical knowledge of KOBO toolbox, including questionnaire design in MS Excel


Job Description:

Management of complaint response mechanism (CRM):

  • Ensure that all information related to complaints is properly recorded and that the logbook is clean
  • Follow proper implementation of CRM standard operating procedures and refer all cases to the appropriate focal point
  • Ensure follow-up of all cases referred to the management team until the closure of the case
  • Ensure proper archiving for future reference and submit timely complaints reports
  • Participate in training field teams on CRM information plan

Ethic and professional practice:

  • Display high commitment to confidentiality
  • Address beneficiaries’ feedbacks and complaints in a professional manner and provide accurate information on SI programs and CRM

Reporting :

  • Bring to light any difficulty linked to his or her activities, to the programs of Solidarités or security concerns
  • Report any information or difficulty connected to his/her activity

Advertiser: Confidential غير معلن

Other Information’s:

Nothing to Mention.

Duty Station: Hasaka

How to Apply:
Please send your CV to the following email/Link:

Thanks to submit your application to SOLIDARITES INTERNATIONAL by this link  : 


Please consider to mention the advert ID (Above) and the job title in the email subject.

#شبكة _شمال_سوريا