Program Assistant- Case Management

Program Assistant- Case Management

JOB Vacancy Announcement #: 4064

Job Title: Program Assistant- Case Management

Application deadline: 18-11-2020

Other Information’s:

Only shortlisted candidates will be contacted.

CVs should be in English Language and in Word or PDF format.

Job Requirements:

  • University degree in psychological, medical or social work, social sciences or other relevant field.
  • Experience preferably in working with case management procedures, humanitarian work, working with vulnerable and at-risk children , caregivers, communities and individuals
  • Experience and/or understanding of child protection in emergencies, ways to provide child-friendly counselling and familiarity with humanitarian principles as well as the convention on the right of the child.
  • Strong interpersonal communication skills, and capacity to adapt and sensitize language to cultural context when speaking to adults as well as children.
  • knowledge in computer use including Microsoft Office and basic Excel.
  • Flexibility and willingness to change work practices and hours and spend time in the field, sometimes in difficult conditions and with limited resources
  • Good knowledge of Al-Raqqa governorate and emergency context


Job Description:

  • Under the supervision of lead Case Management (CM) officer, support timely and efficient implementation of case management system in allocated operational locations, based on weekly and monthly plans.
  • Individually manage cases through the case management steps, based on established work procedures and protocols and all cases are categorized by priority levels.
  • Make sure that identified children exposed to high levels of risks against their lives and safety are reported immediately to lead CM officer, for provision of acute services (including interim care& family tracing & medical treatment of injuries due to violence and environmental dangers).
  • Together with lead CM officer, regularly update and map existing services to which children and families can be referred to. Together with field-based case workers link with service providers and support establishment of functional referral pathways.
  • Consistently provide on-the-job mentoring and coaching to designated field-based case workers on the identification, consent procedures, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families.
  • Under the supervision of the lead CM program officer, together with the field-based case workers ensure that development of case plans for each registered child is in place, and implementation is effectively carried out.
  • Review the follow up of cases together with field-based case workers and CM program officer, to ensure all cases are managed within acceptable timelines and capacity.
  • Make sure that confidentiality and ethical guidelines are followed when handling all cases.
  • Ensure that all cases are regularly updated in the CPIMS+ database, and data on children are used in an appropriate and correct manner,.
  • Ensure that planned case management meetings with field-based case workers are carried out efficiently, consistently and in line with planned priorities, as guided by lead CM program officer.
  • Feed into weekly, monthly, progress and other reports including documentation of best practice, learning and case studies, as required by the lead CM program officer.
  • Work in close collaboration with the child protection team to strengthen role of child protection committees in case management, to support early identification of children at-risk, mitigate risks by providing safety messages (including community-based campaigns) and channel referrals of individual children with protection needs to field-based case workers and Case Management Assistants.
  • Contribute to trainings in the technical field of child protection case management in emergencies, under the lead of the lead CM program officer and child protection coordinator.
  • Share information on field-level successes and challenges with the CM Officer . Ensure that major challenges are flagged early, and addressed in an appropriate way.
  • Facilitate, collect and report information regarding the overall situation of child protection risks in the organization operational areas
  • Support lead CM officer the preparation of all procurement and administrative documents required for case management implementation.
  • In agreement with lead CM program officer and case management coordinator, perform other required duties within reason (in line with your skills and experience)

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Advertiser : Confidential غير معلن

Duty Station: Raqua

How to Apply:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.


All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

INGO does not charge a fee at any stage of the recruitment process.

The application period closes on 18th  of November 2020

NOTE:  Please mention your English and Computer skills clearly in your application

Applicants may submit their CVs with their cover letter, address; telephone number and contact information to – Subject of the email must clearly state ” Program Assistant- Case Management

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