Monitor, Evaluation, Accountability and Learning (MEAL) Officer – CRM

Monitor, Evaluation, Accountability and Learning (MEAL) Officer – CRM

إعلان وظيفة شاغرة رقم: 2636

المسمى الوظيفي:  Monitor, Evaluation, Accountability and Learning (MEAL) Officer – CRM

اخر موعد للتقديم: 16.02.2020

سيتم الاتصال بالمرشحين المناسبين فقط.

تقبل السير الذاتية المكتوبة بالانكليزية فقط، مع مراعاة ان يكون نوع الملف اما Word أو PDF.

متطلبات العمل:

  • Only CVs and letters in English will be considered;
  • Only emails with subject “MEAL Officer – Amuda” will be considered;
  • Kindly do not send multiple application for other UPP vacancies: UPP HR Officer will be responsible of redirect your CV under the proper position.
  • Excellent time management skills and ability to multi-task and prioritize work;
  • Attention to details and strong problem-solving skills;
  • Knowledge of Human Rights standards, NGO code of conduct and structure (previous NGO experience is an advantage).
  • Proficiency in MS Office, especially in Microsoft Word and Microsoft Excel;
  • Fluency in English (excellent), Arabic and Kurdish preferred;

Qualifications & Preferred Skills:

  • Lead in establishing and administering a mechanism that allows beneficiaries in the health facility to securely and confidentially leave feedback and complaints
  • Conduct routine quick surveys with beneficiaries and encourage them to leave feedback when they desire to do so
  • Conduct beneficiary satisfaction surveys and FGDs with beneficiaries
  • Where necessary, communicate resolutions from complaints back to the complainant.
  • Train field staff to carry out regular community feedback consultations, receive complaints and feedback and provide response when possible.
  • Build awareness and commitment to CRM, sensitize field staff on beneficiary accountability and participation
  • Liaise with relevant program departments to facilitate the resolution of complaints.
  • Maintain effective records and a filing system for all complaints
  • Compile data and submit accurate reports to the relevant programme departments on a weekly basis
  • Deliver trainings and sensitize office and field staff on confidentiality and data protection
  • Capacity to prepare all the necessary M&E forms and formats to collect necessary data and information from the field;
  • Design the required databases for the data entry and keep track of the filing documents;
  • Develop the appropriate and suitable monitoring and reporting tools for the program;
  • Conduct regular field visits and provide full feedbacks to the field staff on the M&E System;
  • Provide inputs in the development of the overall monitoring and reporting system of the program as per programmed log-frame;
  • Receive on time reports from the field and forward the reports in the designed format to UPP Office;
  • Assist in the design of a comprehensive reporting system across the program;
  • Perform other duties as it may be required and assigned by the higher authority

Experience: minimum 1-3 years

Language required: English (excellent), Arabic, Kurdish preferred

Gender: Female and Male

Education: Bachelor Degree is an advantage


الوصف الوظيفي:


الجهة المعلنة: Confidential غير معلن

مقر العمل: Amuda 

كيفية التقدم للمنصب:       

يرجى ارسال السيرة الذاتية على البريد الالكتروني /  الرابط الإلكتروني التالي:

مع ضروة وضع رقم الإعلان أعلاه و المسمى الوظيفي  او عنوان الشاغر في عنوان الرسالة (خانة الموضوع).

ملاحظة: معظم الجهات المعلنة لا تقبل التقدم للشواغر إلا بالطريقة الإلكترونية أعلاه.

#شبكة _شمال_سوريا