JOB Vacancy Announcement #: 6014
Job Title: Project Officer/ CCCM – Complaints & Feedback Mechanism
Application deadline: 28.11.2021
Duty Station: Hasake-Serekaniye Camp
Job Requirements:
QUALIFICATIONS:
Required:
o At least 1–2-year experience in an NGO working on accountability/monitoring & evaluation.
o University degree (i.e. at least Bachelor level) with a major in social science, communication, law or similar;
o Up to 1-year experience managing a team;
o Good skills on Microsoft Office suite (i.e. word, excel, PowerPoint), designing data entry tools (i.e. excels form, Kobo collect toolbox), data analysis and reporting skills;
o Full professional proficiency in Arabic and English (i.e. speaking and writing);
o Ability to write reports, minutes, factsheets and questionnaires in English and Arabic;
o Excellent time management skills;
o Ability to operate in a cross-cultural environment requiring flexibility;
o Ability to work independently;
o Strong attention to details;
o Does not reside in the camp.
Desired:
o Training certificate/track record in the provision of trainings;
o Translation skills (from Arabic to English and vice-versa);
o Experience and proficiency in Kobo data collection tool, both drafting and coding a questionnaire as well as analyse the data.
Job Description:
KEY RESPONSIBILITIES
- Establish/promote CCCM complaints feedback mechanism in the camp and ensure two-way communication
o Ensure the effective functioning the CCCM CFM and that camp residents/partners complaints/feedbacks/request for inputs are adequately captured, analysed, addressed and responded to in a timely manner and utilized by the program and coordination teams
o Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution;
o Receive and consolidate complaints/feedbacks/request for inputs in the CFM database and classify level of complaints/feedbacks/request to define the course of action and its implementation timeline;
o Maintain confidential and detailed records of all complaints in the CFM database and other electronic and hard copy filing systems, as appropriate;
o Determine and regularly assess appropriate channels to raise complaints/feedbacks/request in information in the camp-specific context through community consultation (i.e. FGDs, listening groups, KII…)
o Supervise awareness campaigns on the existence of the CCCM CFM unit and its mandate by developing IEC material
o Build capacity and understanding among ACTED CCCM team and actors active in the camp on the roles & responsibilities so the CCCM CFM;
o Maintain records of CFM awareness raising and promotion activities (including approximate numbers of participants) and submit to CCCM PM as required;
o Ensure accurate registration and timely follow-up of complaints/feedbacks/request for inputs from camp residents and active actors in the camp;
o Produce a monthly analytic CFM report for ACTED staff, following ACTED template;
o Adapt and improve the CFM based on monitoring of its effectiveness;
o Establish and maintain an effective referral mechanism with partners;
o Ensure and develop relevant data protection mechanisms.
- Ensure protection mainstreaming through the CFM activities
o Support and consider gender, protection, and GBV concerns in all aspects of activities;
o Adhere and Promote to Prevention of Sexual Exploitation and Abuse principles and guidelines (for site residents, ACTED staff, partner agencies)
o Support and promote participation of women, youth, and marginalised groups
o Refer immediately protection cases identified to ACTED Protection Officer for referral to protection actors.
- HR
o Participation in recruitment of new staff, under guidance of the Camp Manager/Sr/ CFIM O;
o Day to day supervision and management of CCCM CFM assistants and daily workers if any (i.e. attendance sheet signature, follow-up with finance…)
o Commitment to continuous learning through trainings and timely identification of capacity-building needs and opportunities, in coordination with the Camp Manager / HR department.
KEY PERFORMANCE INDICATORS
- # of functional Complaints and Feedbacks Mechanism in the camp;
- # of request for inputs answered within 2 days;
- # of referral mechanisms established;
# of complaints closed within 15 days.
Advertiser: Confidential غير معلن
Other Information’s:
Nothing to Mention.
How to Apply:
Please send your CV to the following email/Link:
To apply for this opportunity, you are kindly requested to read the following points:
1- Read the job description carefully.
2- You may need to create a G-mail account.
3- Fill in the job application form through the following link:
https://forms.gle/MG9pwhQASdKXtkhk7
Please consider to mention the advert ID (Above) and the job title in the email subject.
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