IT Assistant

IT Assistant

Admin تقانة المعلومات IT

JOB Vacancy Announcement #: 8096

Job Title: IT Assistant

Application deadline: 16.03.2023

Duty Station: Hassakah

Job Requirements:

  • The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.
  • Education: College or Institute degree in Computer Science or other advanced technical qualifications.
  • Work Experience: At least two years of experience in IT profession.

   Demonstrated Skills and Competencies:

  • A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
  • Experience installing, configuring, and managing both wired and wireless LAN, and firewalls.
  • Computer imaging skills required.
  • Excellent communication and interpersonal skills required.
  • Highly developed skills in troubleshooting and IT problems identification
  • Strong written and interpersonal skills; customer service experience
  • Able to work independently within a team environment.

Able to work and provide support remotely and in a complex, unpredictable and fluid operating environment

Language/Travel:

  • Arabic/ Acceptable level of English Knowledge is required
  • This post will require regular filed visits to the field sites.
  • Certificates or Licenses: CCNA & MCP knowledge is desired.

Job Description:

Installation & Configuration and management of:

       Servers, Windows server 2016, 2019 operating system, Domain, and essential network services.

       Desktop/laptop hardware and software, and peripherals, using IRC standard windows 10 operating system image.

       Local Area Network, wireless network, peer-to-peer, or client server architecture, as appropriate.

IT Support – Provide Level 1 and Level 2 Support

       Work with end-users or IT colleagues (or Service Desk) on assisting in resolving Level 1 issues in CP.

       Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (Amman IT team, regional IT team) as necessary.

       Provide Microsoft Windows & Office applications support.

       Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

       Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions.

       Work towards a successful resolution of the problems clients present.

Perform preventative maintenance on all IRC computers and network resources in the field.

Maintenance, Repair & Security:

       Perform preventative maintenance on all IRC computers and network resources.

       Update appropriate network security and data loss prevention procedures to safeguard the system from physical harm, viruses, unauthorized users and damage to data.

       Create and maintain IRC computer software/hardware inventory ensuring accuracy.

       Create and maintain network documentation to include IP address, system access, email creation system, upgrades, and changes to original network, etc.

       Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards.

  • Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

       Closely collaborate with IT Manager, International IT and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

Training, Evaluation, & Testing:

  • Deliver staff basic training about email, password change /complexity.
  • Prepare and submit reports that provide sufficient detail to the direct technical manager to understand the field office’s computer environment and needs.
  • Test and evaluate new technology as requested by Field Director or IT Supervisor
  • Conduct regular site visits to field offices in Idleb and provide required technical support.

     Various Projects – Position will need to assist on various IT projects as needed.

Advertiser: IRC

Other Information’s:

How to Apply:
Please send your CV to the following email/Link:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/38340?c=rescue                                   

Please consider to mention the advert ID (Above) and the job title in the email subject.

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