Job Title: IT Officer
Location: NES – Hassakeh
The Opportunity:
- Continuously assess and monitor the IT requirement for the NES programmer oppressions that include infrastructure (hardware, software, applications, security equipment and software etc), coordinate and ensure in alignment of the same in NES per organizational standards.
- Advise staff of security breaches and/or changes in password or security status
- Monitoring and Maintain wired and wireless networks, desktop and server computers, Laptop, peripheral equipment e.g. printers, scanners, and projectors
- Upgrade and update software devices to ensure minimum requirement/standard per the organization policy and procedures.
- Provide Staff support and technical issue resolution via E-Mail, phone and other electronic medium.
- Utilizing IT Support Ticketing System ( Jira ) for users Computer Problem
- Setting up accounts for new users and configure it
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Repairing and replacing equipment as necessary
- Testing new technology
- Assets all IT Equipment
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Installing and configuring Point to Point Network Devices (Power Beam M5, Rocket M5…..)
- Experience in VSAT internet installing and configuring
- Track and control equipment being added to the network by visiting sites and staff.
- Regular field visits to support IT team in Derek and Raqqa and provide requires support
- Organize and facilitate IT capacity building initiatives for the staff and volunteer/IW based on the needs assessment and putting a capacity building plan.
In order to be successful you will bring/have:
- Bachelor’s degree in computer Science, communication engineering, information system engineering or related fields
- Minimum 2 year experience in similar role in NGO
- English Fluently.
- Experience in Windows environment, Azure , Active Directory , and Office 365
- Experience In AD and Jira .
- Very good knowledge for different types of firewalls
- Very good interpersonal skills including Communication Skills.
- Ability to Work under Pressure .
Application Information:
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.
We follow an extensive background and reference checks for candidates, so we request you to provide accurate information in your CV (i.e. specific dates for your experience and academic certificates etc.). Any discrepancies in information provided in your CV and application will lead to cancelation of your candidacy at any stage of the process even after employment.
Please mention your English and Computer skills clearly in your application
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.
INGO does not charge a fee at any stage of the recruitment process.
The application period closes on 15/11/2023
Applicants may submit their CVs with their cover letter, address; telephone number and contact information through the below link: