Community Health Officer

International Rescue Committee

Syria Country Program

Job Description

Job Title: Community Health Officer

Grade: 8B

Department: Health

Location: AL-Hasaka ,NES Syria

Background/IRC Summary:

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria – more than half of the country’s population – are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

The Community Health Officer is responsible for managing the Community Health section of the IRC health program in Al-Hasaka governorate of Syria. They will be managing day to day activities of CHWs / CHPs along with building their technical capacity. The CH Officer provides oversight to design, implementation, documentation, and dissemination of health-related messages by CHWs among the communities and will play a central role in ensuring the provision of timely and quality health related information to the communities. Under the leadership of the Health Manager and guidance from Sr Health Officer, the CH Officer will ensure the quality and efficiency of the IRC assistance to the targeted communities. This position reports to Senior Health Officer-Al-Hasaka.

Responsibilities:

Under the supervision of Health Manager and Sr. health officer, technically managing the CHWs/ CHPs and RCCE teams.
Responsible for overall planning, implementation of community level activities, coordination within program and with relevant stakeholders at community level and other NGOs working in the area on community mobilization activities with particular focus on health.
Day to day management, training/capacity building and supervision of CHWs
On-job mentoring, supportive supervision, and regular field visits to monitor CHWs activities at field level.
Lead and support CHWs in their fields and provide regular monitoring visits and on-the-job technical assistance.

Collection of reports from CHWs on weekly basis, compilation of reports and submission to the Health Manager and/or health coordinator/ Community Health specialist
Ensuring referrals made from communities to facilities by CHWs appropriately and ensuring the usage of referral slips.
Post visits random follow-ups to the communities to access the retention of delivered health messages by CHWs to communities.
Guide the Monitoring Officer in design of data collection forms, compilation of CHW data and complete CHW portion of health program report.
Regularly analyze data in conjunction with Health Manager, HIS manager, and Sr. Health officer to track community health trends and develop appropriate responses.
Ensure that all CHWs related activities, indicators and objectives are successfully met within the project timeframe and budget.
Coordinate internally and externally to ensure integrated implementation of services.

Staff Performance Management, Learning & Development

Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
Develop and implement remote management capacity building approaches to build the strengths the teams in Syria.
Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.
Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

Required Experience/qualification/Skills:

Bachelor’s degree in medical doctor, Pharmacist, or any related field.
Minimum 2-4 years of progressively responsible professional experience in humanitarian or development contexts. Previous emergency response, conflict/post-conflict experience preferred.
Minimum 1 year of experience in a supervisory role will be an asset.
Must be able to analyze and interpret data and to track performance against program indicators.
Must be skilled in Microsoft Office and Excel
Able and willing to travel to field sites.
Must have excellent organizational skills and ability to handle multiple tasks in a dynamic environment.
Must have the ability to work effectively with various personalities and departments.

Demonstrated Skills and Competencies:

A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
Curiosity, a desire to continually learn and develop and a sense of humor is a must.
Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

Proficiency in English is required, while Arabic and Kurdish are preferred.
Travel: 15% to field sites in Al Hasaka camps and MMU as well as attending regional and global workshops and meetings.

Key Working Relationships:

Position Reports to: Senior Health Officer
Position directly supervises: Community Health Promoters

Indirect Reporting (If applicable):
Key Internal Contacts:

Key External Contacts:

Female applicants are greatly encouraged to apply.

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

How to apply:

Go to the below link and fill out the spaces with needed information and then submit your application. Make sure you attach supported document (PDF-Word).

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/46127?c=rescue

Advertisement Closing Date:

24^th October 2023