JOB Vacancy Announcement #: 7587
Job Title: CFM Assistant-Female
Application deadline: 24.10.2022
Duty Station: Hasake-Areesha Camp
Job Requirements:
Required:
o At least 6-months – 1 year working experience in Information Management / administration of data using computers for an NGO (Nation or International)
o University degree
o Proficient skills with the Microsoft Office Suite (i.e., particularly MS Excel).
o Experience using ODK/KOBO for quantitative data collection.
o Fluency writing and speaking local language.
o Positive attitude and a willingness to learn.
o Ability to operate in a cross-cultural environment requiring flexibility.
o Ability to work independently.
o Strong attention to details.
o Does not reside in the camp
o Female Candidate
Desired:
o Degree with major in information technology, IT engineer, Accounting, Data analysis / data collection, GIS…).
o Certificate/Training in business management, accounting, or administration, database.
o Good in speaking and written English
o Previous experience in Data collection and data analysis
Job Description:
- Support the CFM officer in ensuring effective communication on the roles & responsibilities of CCCM CFM in the camp to the camp residents.
- Support the CFM officer in ensuring accurate registration and timely follow-up of complaints/feedbacks/request for inputs from camp residents and active actors in the camp.
- Support the CFM officer in ensuring proper implementation/follow-up of CFM-related activities.
- Supervise the CCCM Monitors (if any).
Key roles and responsibilities
- Support the implementation/follow up of all CFM-related activities in the camp:
- Support CFM Officer to establish/promote CCCM Complaints Feedbacks Mechanism in the camp:
o Establish, implement, and monitor the CCCM CFM in the camp.
o Support to determine appropriate channels to raise complaints/feedbacks/request in information in the camp-specific context through community consultation (i.e., FGDs, listening groups, KII…)
o Support the carrying out of awareness campaigns on the existence of the CCCM CFM unit and its mandate in collaboration with the ComMob unit and develop related IEC material.
o Support capacity building of CCCM team and actors active in the camp on the roles & responsibilities so the CCCM CFM.
o Support CFM Officer in assessing effectiveness of information-sharing efforts and incorporating findings into revised approaches.
o Maintain records of CFM awareness raising and promotion activities (including approximate numbers of participants) and submit to CCCM CFM Officer as required.
o Ensure accurate record keeping of project documentation, including photos, as requested by the CCCM CFM Officer.
o Flag directly foreseen challenges / issues arising with regards to the CFM to the CFM Officer, including security incidents.
o Regular reporting as per CFM Officer’s request.
- Support CFM Officer to ensure accurate registration and timely follow-up of complaints/feedbacks/request for inputs from camp residents and active actors in the camp:
o In line with ACTED SOPs, ensure the effective functioning the CCCM CFM and that camp residents/partners complaints/feedbacks/request for inputs are adequately captured, analysed, addressed, and responded to in a timely manner and utilized by the program and coordination teams.
o Receive complaints/feedbacks/request for inputs through dedicated CFM hotline (i.e., phone call and WhatsApp number), CFM email address and the CFM boxes located in each sector of the camp.
o Receive complaints/feedbacks/request for inputs through CFM desk and through CCCM Monitors; Consolidate complaints/feedbacks/request for inputs in the CFM database and classify level of complaints/feedbacks/request to define the course of action and its implementation timeline.
o Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution, in collaboration with the CFM Officer.
o Maintain confidential and detailed records of all complaints in the CFM database and other electronic and hard copy filing systems, as appropriate.
o Adapt and improve the CFM based on monitoring of its effectiveness.
o Ensure data protection as per the CFM SOP.
- Ensure protection mainstreaming through the CFM activities
o Support and consider gender, protection, and GBV concerns in all aspects of activities.
o Adhere to and Promote Prevention of Sexual Exploitation and Abuse principles and guidelines.
o Support and promote participation of women, youth, and marginalised groups and ensure CFM is accessible to all groups.
o Refer immediately protection cases identified to ACTED’s Protection Officer for referral to protection actors.
- HR
o Participation in recruitment of CCCM Monitors (if any)
o Day to day supervision and management of CCCM Monitors (if any)
o Commitment to continuous learning through trainings and timely identification of capacity-building needs and opportunities, in coordination with the CCCM CFM Officer / PM / HR department, if relevant.
Advertiser: Confidential غير معلن
Other Information’s:
Nothing to Mention.
How to Apply:
Please send your CV to the following email/Link:
https://forms.office.com/r/esgPHJJ9Pc
Please consider to mention the advert ID (Above) and the job title in the email subject.
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