JOB Vacancy Announcement #: 7118
Job Title: Monitor, Evaluation, Accountability and Learning (MEAL) Officer – CRM
Application deadline: 30/07/ 2022 at 5 PM
Duty Station: Raqqa
Job Requirements:
Required conditions:
– Excellent time management skills and ability to multi-task and prioritize work;
– Attention to details and strong problem-solving skills;
– Knowledge of Human Rights standards, NGO code of conduct and structure (previous NGO experience is an advantage).
– Proficiency in MS Office, especially in Microsoft Word and Microsoft Excel;
– Fluency in English (excellent), Arabic and Kurdish preferred;
Job Description:
Qualifications & Preferred Skills:
– Lead in establishing and administering a mechanism that allows beneficiaries in the health facility to securely and confidentially leave feedback and complaints
– Conduct routine quick surveys with beneficiaries and encourage them to leave feedback when they desire to do so
– Conduct beneficiary satisfaction surveys and FGDs with beneficiaries
– Where necessary, communicate resolutions from complaints back to the complainant.
– Train field staff to carry out regular community feedback consultations, receive complaints and feedback and provide response when possible.
– Build awareness and commitment to CRM, sensitize field staff on beneficiary accountability and participation
– Liaise with relevant program departments to facilitate the resolution of complaints.
– Maintain effective records and a filing system for all complaints
– Compile data and submit accurate reports to the relevant programme departments on a weekly basis
– Deliver trainings and sensitize office and field staff on confidentiality and data protection
– Capacity to prepare all the necessary M&E forms and formats to collect necessary data and information from the field;
– Design the required databases for the data entry and keep track of the filing documents;
– Develop the appropriate and suitable monitoring and reporting tools for the program;
– Conduct regular field visits and provide full feedbacks to the field staff on the M&E System;
– Provide inputs in the development of the overall monitoring and reporting system of the program as per programmed log-frame;
– Receive on time reports from the field and forward the reports in the designed format to UPP Office;
– Assist in the design of a comprehensive reporting system across the program;
– Perform other duties as it may be required and assigned by the higher authority.
Advertiser: UPP
Other Information’s:
Position: MEAL Officer
Working hours: Full time
NGO name: UPP (Un Ponte Per…)
Location: Raqqa office
Experience: minimum 1-3 years
Language required: English (excellent), Arabic, Kurdish preferred
Gender: Female and Male
Education: Bachelor Degree is an
How to Apply:
Please send your CV to the following email/Link:
Only CVs English of maximum 3 pages will be considered;
– Only emails with subject “MEAL Officer ” will be considered to: vacancy.syria@unponteper.it
– Kindly do not send multiple application for other UPP vacancies: UPP HR Department will be responsible of redirecting your CV
Please consider to mention the advert ID (Above) and the job title in the email subject.
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