JOB Vacancy Announcement #: 7030
Job Title: Area ITC Assistant
Application deadline: 30.06.2022
Duty Station: Hasake
Job Requirements:
ESSENTIAL:
- Minimum 1 year in IT Support position or relevant IT position.
- IT related education bachelor’s degree or technical professional qualifications, such as recognized certifications
- Knowledge of Cyber Security.
- Must have knowledge in software such as Windows 10, Office 365.
- Experience troubleshooting wired and wireless computer networks.
- The ability to work independently, demonstrating creativity and good problem-solving skills.
- Ability to learn and quickly adapt to new technologies and processes.
PREFERRED:
- Knowledge and understanding of basic logistics & procurement principles, document control, and the IT market.
- Experience with network configuration or administration.
- NGO Experience in a similar position.
- Experience with endpoint management such as Microsoft Intune or SCCM.
- Experience with supporting Office 365 or G-Suite.
- Advanced written and spoken English skills.
Job Description:
- IT Service Desk
- Create and update tickets in the IT Service Desk
- Ensuring SLO (Service Level Objectives) are met for your area(s)
- Be the 1st line support for the area staff and ensure timely escalation to senior IT staff as appropriate
- Assist in the building internal IT Team knowledge base
- Create and develop content for a user knowledge base for self-help on IT Issues
- Ensure Change requests are raised to IT Support Manager for approval before changes are made.
- In coordination with IT Support Manager and other ICT staff, ensure maximum availability of IT support in the area
- Service delivery
- Provide on-site support at the base
- Frequently travel to other ACTED sites in the area to deliver IT support services
- Be available to support all locations in the area remotely using remote support software
- In case of vacation of sickness of other IT team member be available to fill the gap by providing remote IT support in the area
- IT Infrastructure
- Monitor and maintain the IT infrastructure devices and solutions
- Create guides on configurations & ensure all guides from IT Team are stored.
- Assist another IT Team member in configuration of infrastructure
- Ensure configurations are secure and strong passwords & MFA are used to secure systems & hardware
- Research hardware & software infrastructure to advise on solutions and methodologies to secure IT environments
- Hardware & Software IT Support
- Support implementing standards in line as advised by IT Support Manager and Paris ISM department for network configurations
- Checking configuration of systems and infrastructure and validating them across mission
- Asset Management
- Ensure AST-04 card is correctly filled and handled according to internal processes
- Spot-checks: Carry out spot checks on 20% of assets during the last week of every month.
- Reporting: Ensure Asset Registry is kept up to date. This is particularly important for mobile phones and laptops are they change user more frequently than other assets.
- Filing: Gather and file all documentation for all ACTED assets, in line with ACTED filing and documentation policies and procedures.
- Projects
- Participate in projects as directed by IT Support Manager and in global projects driven by Paris HQ
- Under the supervision of IT Support Manager, take part in projects aiming to improve the system, connectivity, and service
- Track and report on project tasks status on regular basis
- IT Policies & procedures
- Assist in the creation and editing of IT Policies and procedures
- Enforce and report breaches to IT Policies by staff to IT Support Manager
- Assist in the onboarding of staff and ensure it is correctly carried out including inventory, induction, creation, and deletion of accounts for your area.
- Procurement
- Check order forms for your area before assign to the IT Ticket
- Ensure any IT procurement are authorized by IT Support Manager or authorized staff
- Ensure all Technical Check are completed by area IT staff accurately before including into the ticket.
- Ensure AST-04 card complete for your area and are sent to logistics.
- Prepare documents, reports, or details for any procurements as directed by IT Support Manager
- Reporting
- Assist in the weekly and monthly reporting for IT Service Desk for your area.
- Ensure completion of ACTED reporting is complete for your area and compiled from other areas at capital
- Creating and editing documentation for all networks office site plans, seating plans and other infrastructure documentation.
- Training, Development and research
- Continual self-development of technical features and the application of:
Microsoft Solutions such as Windows 10,
Networking solution and technology including hardware, software, wireless, wired
Printing, scanning, cameras and video conferencing equipment
Office 365
Other solutions used by the mission
- Participate in training delivered inhouse, externally or OnDemand and paid for by ACTED.
- Delivery training to ACTED users on security, how to use application & best practice
- Assist in the development of new and improved training programs for users.
- Nature of the Job
- Sunday – Thursday standard working week.
- Flexible working hours as agreed with IT Support Manager, core hours of 9am – 5pm
- Can expect to start on ad hoc basis, any here between 6am and finish at 9pm to solve any unforeseen issues or planned maintenance.
- Flexible working between office and home at discretion of IT Support Manager
- Flexible working is subject to satisfactory performance according to IT Support Manager
- Occasion Friday and Saturday work may be required to carry out work outside of working days – alternative day off given for the following week.
Advertiser: Confidential غير معلن
Other Information’s:
Nothing to Mention.
How to Apply:
Please send your CV to the following email/Link:
https://forms.office.com/r/PCiyiyw826
Please consider to mention the advert ID (Above) and the job title in the email subject.
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