JOB Vacancy Announcement #: 6977
Job Title: IT Assistant
Application deadline: 23.06.2022
Duty Station: Raqqa
Job Requirements:
Essential:
- 2 years’ experience in similar IT role, preferably in an INGO.
- Good experience in maintaining IT equipment (laptops, printers, etc.)
- Good knowledge of PC/LAN operating systems, Microsoft Windows, office 365 corporate ICT security and viral protection systems,
- Knowledge of Microsoft Windows network administration.
- Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support and maintenance.
- Excellent working knowledge of IT threat assessment, risk mitigation and ability to work on acceptance strategy at all levels.
- Ability to work simultaneously with multiple tasks, willingness, and ability to work efficiently with a wide diverse group of people
- Working ability with tight deadlines and in a fast-growing program environment
- Fluent in spoken and written English and Arabic, Kurdish is an advantage
- Excellent sense of judgment in client satisfaction and end users services
Desirable:
- Previous work experience in web design/ software development for support services/IT contingency plan.
Knowledge & personality:
- Shares knowledge and experience and provides helpful advice to others.
- Creativity and self-initiative, high degree of follow up and giving feedback and meeting deadlines
- Focuses on result for the staff and responds positively to feedback.
- Consistently approaches work with energy and a positive, constructive attitude.
- Demonstrates openness to change and ability to manage complexity.
- Understanding of basic logistics & Procurement Principles and IT Market
Job Description:
- Provide client support and technical issue resolution via E-Mail, phone, and another electronic medium.
- Ensure IT services are accessible and equipped with current hardware and software.
- Provide IT induction and orientation to new joiners
- Oversee IT Tickets to ensure timely delivery of IT service and support
- Track and provide IT support for centres in Camps and community
- Maintain physical security to IT equipment and offices.
- Ensure the IT policies and procedures are enforced.
- Networks administration: Routine checks to ensure optimal performance of LAN/WAN.
- Managing access controls for all network devices.
- Experience in Windows environment, Azure, Active Directory, and Office 365
- Familiar with MDM software’s and data protection tools, Organization email and applications protection,
- Installing and configuring Point to Point Network Devices (Power Beam M5, Rocket M5….)
- Experience in VSAT internet installing and configuring
- Repairing and replacing equipment as necessary
- Identify and prepare hardware for disposal when appropriate and ensure the hardware is stripped and secured before disposal and should be disposed of following Organization /donor guidelin
- Carry out routine checks on electronic equipment to prevent their damage due to improper connections and operations or adverse acts of computer viruses.
Provides administrative support, focusing on achievement of the following results:
- Maintenance of an up-to-date inventory of the software and hardware.
- Maintenance of a library of IT-related reference materials related to Raqqa office.
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams
Advertiser: Confidential غير معلن
Other Information’s:
Nothing to Mention.
How to Apply:
Please send your CV to the following email/Link:
Please consider to mention the advert ID (Above) and the job title in the email subject.
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