Accountability Technical Assistant

Vacancy Announcement for an International NGO

Position: Accountability Technical Assistant

Grade : 4

Reports to: Accountability Technical Officer

Duty station: Raqqa

Travel: 90%) within Raqqa governorate camps)

Duration and type of contract: Fixed Term – 3 months (Maternity cover)

Duties and responsibilities

Generic responsibilities

Adhere to ORG policies, tools, handbooks and guidelines
Assist a range of support with the implementation of the Shelter portfolio according to plan of action
Implements independently procedures and activities within own function or core competency as delegated
Responsible for organising and delivery of tasks in line with priorities and standards
Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team
Use initiative in day to day problem-solving in line with agreed procedures, priorities and standards for the area of work
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement in your area of expertise

Specific responsibilities

Collection of feedback and complaints from field location, Child-friendly feedback mechanism and complaint boxes and conducting in-person feedback sessions.
Handle and process beneficiary contacts received through in-person visits and complaint boxes. This includes collecting comprehensive beneficiary information and their feedback/complaint, accurate recording and categorisation of the case in the CFM database and following up and eventually closing the case with beneficiaries according to CFM SOPs.
Lead the field-level implementation of feedback sessions with beneficiaries to share programme improvements and ORG learning with the community
Raise awareness of ORG SRO’s CFM&CFFM internally and externally- through the provision of regular information dissemination activities and training/refresher sessions to ORG staff and beneficiaries.
Regularly monitor the uptake of CFM in the community- in particular, by marginalised groups through analysis of the CFM data as well as direct observations, and liaise with field staff and CFM coordinator to ensure inclusive access to and use of CFM
Conduct necessary internal and external referrals for service requests and conduct protection referrals, including Prevention of Sexual Exploitation and Abuse (PSEA), in line with ORG SRO’s SOPs
Contribute to the quarterly CFM reports by analysing data at the field level and drafting field-level recommendations

Qualifications

Generic professional competencies:

Context/ Specific skills, knowledge and experience:

Relevant experience in social, community engagement and feedback activities
Understanding of data management, experience in data entry and management of databases is a plus.
Relevant experience in working with Children and vulnerable women.
Good interpersonal skills and ability to effectively collaborate with multiple stakeholders, mainly communities.
Working Proficiency in Microsoft Office Excel and Word.
Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)

Personal qualities

How to apply

Please send your CVs to the following link, and fill in required information in details:

Only successful candidates will be contacted